Cloudnine Beauty Int’l Limited Return Policy

1. General Policy Overview

At Cloudnine Beauty Int’l Limited, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

2. Eligibility for Returns

  • Items must be returned within 14 days of the purchase date.
  • Items must be unused and in the same condition that you received them.
  • Items must be in the original packaging.
  • Proof of purchase is required for all returns.

3. Non-Returnable Items

  • Gift cards
  • Some health and personal care items
  • Opened or used beauty and cosmetics products
  • Customized or personalized items

4. Return Process

  1. Contact Customer Service: Reach out to our customer service team at [sales@cloudninebeautystores.com] or [+234-9066774145] to initiate a return.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Packaging: Securely pack the items in the original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  4. Shipping: Send the package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defective product or a shipping error on our part.

5. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account depends on your card issuer’s policies.
  • Shipping costs are non-refundable.

6. Exchanges

  • If you need to exchange an item for a different one, please follow the return process and place a new order for the desired item.
  • Exchanges are subject to product availability.

7. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately at [sales@cloudninebeautystores.com] or [+234-9066774145].
  • We will arrange for a return and provide a replacement or refund as per your preference.

8. International Returns

  • International customers must cover the cost of return shipping.
  • Duties and taxes are non-refundable.
  • The return process for international orders may take longer due to customs clearance.

9. Contact Information

For any questions or concerns about our return policy, please contact our customer service team at:

We value your business and aim to make the return process as smooth as possible. Thank you for shopping with Cloudnine Beauty Int’l Limited!

Note:
– Cloudnine Beauty Int’l Limited reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page.
– If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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